Privacy Policy

Last updated: September 2026

1. Who we are

Drop Flow ("we", "us", "our") manufactures and sells PTMT and PPRC water taps and bathroom accessories, operating from C-25, Odhav Industrial Estate, Road No.9, Odhav, Ahmedabad - 382415, Gujarat, India. This Privacy Policy explains what happens to any personal information you give us when you use this website (the "Site").

2. Information we collect

We only collect information you choose to give us. This happens in two places on the Site:

• The Contact form and product enquiry pop-ups — we ask for your name, phone number, email address, and any message you write, plus (for a product enquiry) which product you asked about.
• Basic technical logs — like most websites, our server automatically records standard request information (page requested, timestamp, response time, and IP address) for security and troubleshooting. We do not use this to build a profile of you.

We do not use analytics or advertising trackers, and we do not ask for payment information anywhere on this Site.

3. How we use your information

We use the details you submit only to:

• Respond to your enquiry, quote request, or message;
• Keep a record of enquiries so our team can follow up appropriately;
• Improve the products and information we show on the Site.

We do not use your contact details for marketing emails or SMS unless you separately ask us to.

4. Data storage & security

Form submissions are stored on our own server and, where we've enabled it, forwarded by email to our business inbox so our team can respond. We take reasonable technical measures to protect this information, including restricting who can access our server and admin tools. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

5. Sharing your information

We do not sell, rent, or trade your personal information. We only share it with:

• Service providers strictly necessary to run the Site (for example, our email provider, used only to deliver enquiry notifications to us);
• Authorities, if required to do so by law.

6. Cookies & third-party services

This Site does not set its own tracking or advertising cookies. It does load a small number of third-party resources needed for the Site to display correctly, each governed by that provider's own privacy policy:

• Google Fonts — for the typefaces used across the Site;
• Font Awesome — for the icons used across the Site;
• Instagram / WhatsApp — only if you click through to our profile or chat link, at which point that platform's own privacy policy applies.

7. Your rights

You can ask us at any time to:

• Tell you what information we hold about you;
• Correct information that's inaccurate;
• Delete your information from our records.

To do any of this, email us at dropflowwatertaps@gmail.com and we'll act on it as quickly as we reasonably can.

8. Children's privacy

This Site is intended for adults making purchasing or business enquiries and is not directed at children. We do not knowingly collect information from anyone under 18.

9. Changes to this policy

We may update this policy from time to time — for example, if we change how the contact form works. We'll update the "Last updated" date at the top of this page whenever we do. Continued use of the Site after a change means you accept the updated policy.

10. Contact us

Questions about this policy or your data are welcome any time:

• Email: dropflowwatertaps@gmail.com
• Phone: +91 81285 15932
• Address: C-25, Odhav Industrial Estate, Road No.9, Odhav, Ahmedabad - 382415, Gujarat, India